Prices: Prices are subject to change without notice. All shipments will be the price in effect at the time of shipment unless other wise agreed to.

Payment Terms: Credit card payments necessary for all orders. Visa, Master Card accepted.

Freight: Prepaid and no discount added (unless otherwise specified)

Shipping Information: Added to invoice unless otherwise specified. Freight carriers will be selected by the shipper unless specific instructions are made on each purchase order.

Examination of Merchandise: Examine all merchandise upon receipt as any claim should be made within seven (7) days after shipment. If damaged merchandise is discovered, after initial inspection, follow procedure below.

Contact shipper and advise them of damaged material. Put material back into original carton and request delivery carrier to inspect original carton and material. All claims must be filed by consignee with the delivering carrier and Carpal Kinetics, LLC.

Return Goods: Within 10 days of delivery. Returns are subject to a 20% restock fee, plus shipping and any additional cost resulting from damage or use.

After 10 days from delivery we reserve the right to refuse returned goods for any reason. If accepted, the amount of credit will be at the discretion of Carpal Kinetics, LCC.

All made-to-order/custom orders are non-refundable.

Carpal Kinetics, LLC warrants to end-user, failures due to defects in the mechanical device for a period of one (1) year. Soft goods warranty extends to (30) days.

Additional conditions and limitations include:

Manufacturer does not warrant the operation of the equipment to be uninterrupted or error-free Manufacturer's limited warranty cover on those defects which arise as a result of normal use of the product, and does not apply to any: Improper or inadequate maintenance; Unauthorized modification or maintenance; Improper site preparation or maintenance; Damage to the Equipment caused by improper use and negligence on the part of the customer/user. If Carpal Kinetics, LLC receives, during the applicable warranty period, notice of defect that is covered by Carpal Kinetics, LLC warranty, Carpal Kinetics, LLC shall either repair or replace the product, at its option. Any replacement product can either be new or like new, provided it has functionality at least equal to that of any product being replaced. This limited Warranty Statement gives the customer specific legal rights. The customer/user may also have other rights, which may vary from state to state in the United States, from province to province in Canada, and from country to country elsewhere in the world.